Delivery policy

Warehouse Pickup

Free pickup is available by appointment only from our Dandenong South warehouse. Please select 'Pick Up' as the delivery option at checkout. After your order is placed, a member of our team will contact you to arrange a suitable pickup time.

Please note:

  • Do not attend without a confirmed appointment.
  • Ensure you have a suitable vehicle to transport your order.
  • Bring your order confirmation email as proof of purchase and valid photo ID.

Delivery Areas

We deliver within Australia only and do not offer international shipping.

Melbourne Metro Delivery

We deliver across Melbourne and a wide band of surrounding suburbs. A flat $99 delivery fee applies and is collected at checkout. Once your order is placed, a member of our team will contact you to arrange a suitable delivery date and time.

Not sure if your suburb is in the Metro area? Check using our Delivery Zone Checker before purchasing, or contact us to confirm.

Regional and interstate delivery (quoted per order)

We deliver to regional Victoria and interstate. Freight costs vary based on your location and the size of the appliance. Please contact us before purchasing with your postcode and the product you are interested in, so we can confirm delivery availability and provide a freight quote.

If you wish to proceed, we will handle the order and invoice for you directly - there is no need to place a separate order online for regional and interstate orders.

Delivery Timeframes

Delivery timeframes will be confirmed when our team contacts you to arrange your booking. We will contact you on the morning of your delivery to confirm your delivery window. Timeframes are estimates only and are not guaranteed. SelectPro Appliances is not liable for delays caused by circumstances outside our reasonable control, including traffic, access issues or other unforeseen events.

Delivery Conditions

  • Someone must be present at the delivery address to accept the order. We will not deliver to unattended premises.
  • Delivery is to ground floor only unless prior arrangements are confirmed with our team before the delivery date.
  • Delivery is drop-off only and does not include installation unless this has been separately arranged and confirmed.
  • Our delivery vehicle must be able to park safely and access the delivery location.
  • Please advise us of any access restrictions (e.g. narrow driveways, stairs, lifts or gated premises) when our team calls you to arrange delivery.

Installation

Where required, appliances must be installed by a licensed professional. Installation by an unqualified person may void your manufacturer warranty. Installation is available on request for select appliances at an additional cost. Invoiced separately and can be arranged after your order.

Please note:

  • Installation covers connection of the appliance only. It does not include any building, plumbing, electrical or carpentry work; for example, modifying cabinetry, moving pipes or relocating power points.
  • The customer must ensure the installation area is prepared and accessible, with existing appliances removed where required.

For installation enquiries, contact us at sales@selectproappliances.com.au.

Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests are handled in accordance with our Change of Mind terms - see our Refund & Returns Policy for full details.

Damaged Goods

Before signing, please inspect your order carefully at the time of delivery or collection. For details on how damage and condition disputes are handled, see our Refund & Returns Policy.

Risk and Title

Risk of loss or damage passes to you upon delivery to your nominated address, or upon collection from our warehouse.