Refund & Returns Policy
Change of Mind
We do not offer refunds or exchanges for change of mind, whether before or after taking possession of your order. Please review your order carefully before purchasing. If you have any questions about a product, contact us before buying.
We encourage you to inspect your order carefully at the time of pickup or delivery, before accepting it. If the item is faulty, or does not align with the condition category stated on your Delivery Docket, please raise this with us at that time, or as soon as possible afterwards, and we will address it under our warranty process. Declining an order simply because you have changed your mind, rather than because of a fault or a mismatch with the condition stated on your Delivery Docket, remains subject to the terms above.
If we allow a return or exchange due to a change of mind, this is at our sole discretion. Accepted returns are conditional on the item being unused and in the same condition as when it was delivered or collected, and a restocking fee may apply.
Faulty or Defective Products
All products carry a manufacturer warranty. Warranty terms vary by manufacturer and product type and are stated in each individual product listing.
If your product develops a fault, including if it fails to operate upon first use, contact us with your order details, a description of the issue and supporting photographs or video where applicable. If your product fails to operate upon first use, please contact us within 48 hours of delivery or collection so we can process this as quickly as possible. We will direct you to the appropriate manufacturer warranty process. Where a product is found to be faulty, arrangements will be made for repair or replacement in the first instance, or a refund if that is not possible.
Delivery Damage and Condition Disputes
Please inspect your order carefully at the time of delivery or collection, before signing. By signing for your order, you confirm the goods are in satisfactory condition, as advertised or as inspected. Once signed, SelectPro Appliances is not responsible for the cosmetic condition of the goods.
All products are sold across different condition categories. The specific condition category of your item is stated on your Delivery Docket. Damage claims will be assessed against the condition stated on your Delivery Docket - cosmetic imperfections consistent with that condition category will not be accepted as damage claims.
Incorrect Dimensions
It is the customer's responsibility to confirm the product dimensions will fit their space before purchasing. If a return is required due to incorrect dimensions, a restocking fee may apply.
Warranty Conditions
The manufacturer warranty covers repair or replacement of parts and labour for functional defects. It does not cover cosmetic damage, or damage caused by misuse, neglect or unauthorised modification.
Where installation is required, products must be installed by a licensed professional. Installation by an unqualified person may void your manufacturer warranty.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including your entitlement to a replacement or refund for a major failure.