We sell appliances across up to three condition categories:

• Carton Damage: brand new, current-model appliances with damaged outer packaging only.
• Finished Goods: brand new, superseded model appliances in new boxes.
• Factory Seconds: fully functional; refurbished or ex-display appliances with possible cosmetic damage.

Each product listing states the condition categories it could be sold as, and the price reflects that. Customers are welcome to call or email us to confirm the specific condition before ordering.

Each product listing states the condition categories it could be sold as - Carton Damage, Finished Goods, or Factory Seconds. The specific condition of your unit is confirmed on your Delivery Docket at the time of pickup or delivery.

• Carton Damage and Finished Goods items are unused, with only the outer packaging or model status affected.
• For Factory Seconds items, cosmetic imperfections are marked with the manufacturer's condition sticker, to the best of their ability, to indicate the affected area.

If you would like to confirm the condition, or have any other questions before ordering, contact us via email or phone and we'll do our best to help.

No, we do not have a showroom or display floor. We are an online outlet operating from our Dandenong South warehouse, which is used for order fulfilment and pickup only, not for browsing or viewing stock in person. Each product listing includes photos and states the condition categories the item could be sold as, so you can review it before purchasing.

• Carton Damage stock is brand new and unused; only the outer packaging is affected.
• Finished Goods are brand new superseded models in new boxes.
• Factory Seconds are not secondhand. They are fully functional appliances that are refurbished or ex-display, discounted for possible cosmetic imperfections, marked with the manufacturer's condition sticker where applicable, to the best of their ability.

  In every case, the price reflects the range of condition categories the appliance may be supplied in, not its performance.

Our stock is sourced directly from manufacturers across up to three condition categories, and sold below RRP. The appliance quality and performance are not affected.

It is your responsibility to confirm the appliance dimensions will fit your space before purchasing. If a return is required due to incorrect dimensions, a restocking fee may apply.

We deliver within Australia only, across Melbourne metro, regional Victoria, and interstate.

• Melbourne metro: a flat $99 delivery fee is collected at checkout. You can check whether your postcode falls within our metro zone using our Delivery Zone Checker.
• Regional Victoria and interstate: delivery is quoted per order. Contact us to confirm delivery cost and place your order directly - there is no need to order via the website for these deliveries.

Yes. Free pickup is available from our Dandenong South warehouse by appointment, during office hours. Select "Pick Up" at checkout, and once your order is placed a member of our team will contact you to arrange a suitable time.

Please do not attend without a confirmed appointment. Bring your order confirmation email as proof of purchase, along with valid photo ID, and ensure you have a suitable vehicle that fits your order for transport.

Please also inspect your order carefully before signing.

Please let us know as soon as possible if you are no longer available for your scheduled delivery. We will contact you on the morning of your delivery to confirm your delivery window.

For Melbourne metro orders, a flat $99 delivery fee is collected at checkout.

For regional Victoria and interstate orders, delivery is quoted per order and is not collected at checkout. Contact us to confirm cost and place your order directly - there is no need to order via the website for these deliveries.

You can check whether your postcode falls within our metro zone using our Delivery Zone Checker.

Yes. Warranty coverage, duration and exclusions vary by manufacturer and product type, and are stated in each individual product listing.

No. An extended warranty is not available on our stock.

If your product develops a fault, including if it fails to operate upon first use, contact us with your order details, a description of the issue and supporting photographs or video where applicable. We will direct you to the appropriate manufacturer warranty process and arrange repair, replacement or refund. See our Refund & Returns Policy for further details.

Contact us with your order details and a description of the issue. We will direct you to the appropriate manufacturer warranty process. Please note that warranty claims are subject to the manufacturer's assessment and authorisation, which may take some time to complete. See our Refund & Returns Policy for further details.

Some appliances are ready to use as soon as they are delivered. Others need to be connected by a licensed professional.

Installation is available on request for select appliances at an additional cost. Installation can be arranged after your order and is invoiced separately.

Yes. Where professional installation is required, appliances must be installed by a licensed professional in accordance with the manufacturer's installation instructions. Installation by an unqualified person may void your warranty. If you are unsure of the installation requirements for your appliance, contact us before purchase. See our Refund & Returns Policy for further details.

Browse our available stock and add the item to your cart. At checkout, select your preferred fulfilment method (delivery or pickup) and complete payment. For regional Victoria and interstate orders, delivery is quoted per order. Contact us to confirm cost and place your order directly.

We accept Visa and Mastercard credit and debit cards, as well as Apple Pay and Google Pay. Payments are processed securely through Shopify Payments.

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests are handled in accordance with our Change of Mind terms - see our Refund & Returns Policy for full details.

We do not offer refunds or exchanges for change of mind, whether before or after taking possession. We encourage you to inspect your order carefully at pickup or delivery, before accepting it. See our Refund & Returns Policy for full details.